I read Jeffrey Katsenberg’s book, “Hard Things About Hard Things.”
I just listened to Ruth Chan’s TED talk, “Hard Choices.”
So here’s the Hard Thing about Hard Choices:
Ruth explains that any choice that can be quantified is an easy choice because all numeric values can be related to each other based on their comparative amounts but hard choices are based on values.
Values can’t be quantified and compared to each other. Values are based on who we are and who we want to be. Ruth goes on to look at the dilemma from a person’s point of view and concludes that taking the quantitative approach is the safest way out. Making a value based decision forces us to choose who we want to be. I agree. This is a great personal growth philosophy.
But here’s the hard part: I work with corporate leadership teams where I help individuals make their own personal value and growth decisions through my personal coaching. The problem is we also have to make hard team decisions.
I believe most corporate teams fool themselves into believing they only make logical, fact based decisions or believe all decisions can be reduced to a number exercise so that the >=< analysis can be made. But as Ruth explains, hard choices are not quantitative in nature; they’re value based.
So how do you get a bunch of MBA trained financial experts, engineers, marketers, and scientists to make the hard choices based on value?
You need to build team.
Not just a team with defined roles and responsibilities, not just a team with clearly defined interfaces and decision gates. Not just a team of various functions that get together to discuss and coordinate the business. Not a team, but TEAM!
Teams are built on respect and trust. Teams honor and appreciate the diversity of thinking, attitudes, and beliefs that we bring to the table. Teams know who we are and what shapes us and what values we hold dear and what values we won’t violate.
These teams are fully capable of making the hard decisions and are fully capable of making them work.
If you want to build a great company, build a great TEAM.
Have you been fortunate enough to be part of a great team? Share with us how that happened. What made it work? What’s keeping your current team from being a great team?