Boundaries
I recently spent a day with Fritz Seyferth, one of my consulting colleagues. Fritz has a unique background and style that makes him one of the most effective Leadership, Team Building and Culture building consultants I know. Check out his “Foundation of Winning”.
One of the principles that Fritz emphasizes in his consulting work is the importance of boundaries. Boundaries help set and define the culture. Boundaries actually demand more creativity and innovation to keep organizations moving forward. Boundaries are very important and useful for the health and growth of an organization (and individual). But, aren’t boundaries restrictive and inhibiting?
As usual I often learn more from observing my grandchildren then they ever learn from me. Both sets of grandchildren have fenced in back yards. In the back yard fences keep them safe, secure and contained. And in fact, the “boundaries” of play and activity tend to stay inside a parameter that is even within and smaller than the space defined by the fence.
As I observe some corporate cultures I notice that when leaders erect “fences” employees seldom even test the boundaries. In fact I often hear of hidden or invisible rules that keep people away from the fences.
“Oh, we’re not allowed to do that.”
“That would never be acceptable to our boss.”
“There are consequences for going there.”
The playing field actually becomes smaller than the playing surface.
Front yards however are defined by boundaries. There are no fences and the boundaries have to be clearly pointed out and defined to the children.
“That’s the neighbor’s yard.”
“Don’t go into the street.”
“You’re not allowed to go past the corner.”
However, boundaries are almost continually tested and reset. Unlike the backyard the entire world is beyond the front yard boundaries. If we don’t test and continually expand the boundaries of the front yard, we will never explore the world or discover what’s possible.
I’m beginning to think that we should be very clear in our businesses what is a back yard fence and what is a front yard boundary. I work with companies in the pharmaceutical, food and automotive industries among others. Drug and food safety better be a back yard fence. Manufacturing quality better be a back yard fence. There should be severe and immediate consequences for climbing over the fence.
However, when we’re exploring the world in front of us we better be thinking more of boundaries. If people violate our boundaries here we want to know why. We need to have the conversation about why someone stepped out and tried something new and radical. Should that be acceptable? Have things changed? Did they discover a new environment with new opportunities? We certainly should not simply abandon our boundaries. But, innovation happens at the boundaries. New ideas come in from the boundaries. Opportunities are seen from the boundaries.
I think it’s important for you and your company to discuss what is a back yard fence verses what should be a front yard boundaries. There are actually dire consequences if we confuse or don’t distinguish the two. Leaving back yard quality and safety to a boundary discussion will kill a company. Fencing in the front yard will arrest our growth and development keep us from exploring what the world has to offer.
One of my clients (thanks Mindy) recently introduced me to a book called The Primes: How Any Group Can Solve Any Problem by Chris McGoff. While I’ve found several useful concepts in the book one of the most powerful is the definition of the word “decide.” Notice the make-up of the word: De-Cide.
What do the words pesticide, homicide, fungicide have in common? They (and many others) all end in “cide.” The – cide ending originates from the Latin word caedere meaning to kill. It concerns death, destruction, extermination and deliberate killing. There is even a public execution connotation to the word meaning “to put to death.”
In our corporate world we’ve mistakenly come to believe that when we decide, we’re making a decision about what “to do.” But when we decide what to do, we never decide what to stop. It’s a little bit like the overwhelming morass that our governments have gotten into; every year our legislatures add more and more laws to the books, they just never kill any and so our laws and regulations have become so voluminous we can hardly act freely any more. In our corporate life when we continually decide what to do and seldom decide what to stop doing we spread our precious resources thinner and thinner.
See if you can make this shift with your team. When faced with a decision, spend more time figuring out which alternative you are going to kill. Figure out the consequences of killing that particular option. You’ll notice some deep seated attachment and engagement that you never uncovered when you were decide which alternative to “do.” There will be many people in your organization that may have spent many years honing their skills performing the alternative that you’re about to kill. How do you think they’ll react? They’ll do everything they can to preserve their job and skill set. They’ll do it overtly. They’ll do it covertly. But this is exactly what happens when you decide what to “do” versus what to kill. While the priorities have shifted to the more important task that you decided to “do”, nobody told the people doing the other alternative to stop or shift their resources to the higher priority item or to cut their project to the bare essentials. Thus, we are constantly looking for resources to accomplish all of the high priority items and we create work forces that feel overwhelmed and over extended.
Instead, try deciding. Try deciding what to kill. Try dealing with the fall out and consequences of telling people that we’re no longer doing that activity or project. Help them get reassigned, retrained, more engaged in the activities that you’re not killing.
Maybe you’re very good at prioritizing your work. However, when you prioritize your list of 30 activities rather than deciding which ones to kill, you will still have a huge amount of resources working on priorities 16-30. If you will decide, you’ll notice that you have more than enough resources to accomplish the top 15 priorities.
Start de-ciding! You’ll find yourself and your company suddenly much more productive.